Tag Archives: Computer systems

Urgent Review!

Just in case you were not sure, an urgent radical reform of social work is required for child protection practise, an understatement by a mile!  I am of course referring to the recommendations made by Lord Carlile of Berriew following his analysis of Child Protection in Doncaster .  However, amongst the obvious comments and arguments made after this very serious review of a very violent attack, made by two looked after children in 2009, a very real point has been made.

‘Cllr David Simmonds, chair of the Local Government Association’s Children and Young People Board, said the report shows Whitehall intervention isn’t working.

‘Government intervention is not working!’, the drive to make austerity savings and reduce red tape has blinded the government on the interventions that it believes that it is not so effectively making.  Removing ring fenced budgets, cutting budgets and can anyone remember the ‘Big Society?’ have all blurred any effective policy that the government has tried to install, after the Munro Review and now Lord Carlile’s review.

Again I can not help but worry about the comments that Mr Gove has made about social work and its interventions, about a service doomed to the dreaded ‘tick box’ bureaucracy created by ICS – which is ironically a great system to store all the information you need, but just badly! A system that came about as a part of the Laming Review and Every Child Matters – unless we do not have any money then, Mr Gove wants Social Care to find its own solution and to point the finger when it goes wrong.  Of course I can not blame all of this all on the current government after all it was Labour that responded to Lord Laming’s response to Victoria Climbe .  Just to point out that in this document there is a call to drive change in child protection in a positive quick approach and to improve assessments by being able to get information fast – Sounds familiar! (Munro review, Khyra Ishaq)

After all maybe a review of how the Government looks at its own social care policies is needed, I would not want to raise the Jimmy Savile subject and his relationship with the Department of Health that appointed him into a position to carry out this level of abuse!

But to come back to the recommendations from Doncaster and the Urgent and radical reform of child protection practise! Cough how urgent? I recently went for a job interview and part of the knowledge that I had to demonstrate was about the ‘Change Programme’ from Every Child Matters that was written in yes 2004! called ‘Every Child Matters: Change for Children’ which talks about a multi agency front door team that can gather information quickly using a triage system to assess the level of support and when it is needed.

So how seriously does the Government take child protection change, how serious is it at driving through change? Social Work has learnt from its mistakes and Eileen Munro’s review of Child Protection is good evidence of this and I wonder whether Mr Gove has read it? or supports it because the Child’s journey through child protection is very important as is the core principle of the ‘Children Act 1989’ which is where possible to keep families together!

I just wonder!

 

 

Gathering the data

Time is really running short now with just under four weeks left to gather my data and analysis what I have found in a meaningful way to write up in just 8000 words!

I have not been sitting in a blind panic since I last wrote about my research, and the danger of this project is that it is in addition to my day to day work.  The result is as can be expected that with the end of one financial year that I have had to complete the performance appraisals with the social workers that I supervise.  I have had to manage long term absence and balance the needs of the young people.  Which meant putting more pressure on the social workers who were in the office, and in turn give more support to ensure that they did not have their own meltdown’s and go off sick.

All in all a difficult time of the year with the social workers I supervise walking around in a mild panic about how I will review their year.  And along in my own head, I have all the thoughts about my own research that I jot down and stash away.

However, when planning my data gathering I was allowed to be convinced that recording the interview will allow me to capture more information and be more focused and approachable during the interview.  Great! that is exactly what I want more participation and therefore more honest answers to the questions I was going to ask.

What was I doing? this is a small piece of research for my post qualifying award in social work. Some people will know that when I sat down on saturday to type up the recordings that this was a painfully slow process.  What was one hour recording took up the better part of the whole day to stop – start play, pause and record.  Never mind the fear that I had that I might hit the delete button and lose the lot! Do not get me wrong it was so tempting and the delete button was the biggest button on my rather useful iPhone that I used to record the interview with.

Also the child in me was so tempted just to hit the big red button! 

And after six hours I was very tempted!

However, some sound advice was given to me – and the logic was like waking up fresh.  What was I looking for and what was the purpose? The recordings did not just give me an accurate understanding of the interview but a real chance to listen to what was being said.  Something, that I might have missed if I had just been reading the words.

Although verbal communication is a small part of how we communicate, the way the answer were delivered gave an added extra meaning that could have been lost if I had written it down.

So what was I looking for? what were the patterns and themes that were being discussed and shared with me.  After playing the interviews through several times these started to jump out of the sounds and in to defined groups.

So with my recordings made easier, I was given the next bit of advice, remember to keep a few sentences for quotes to be used in the research project.  Simple advice that may appear obvious, unless you have just spent a long time breaking your back painfully making accurate transcripts of your interview.  I would recommend if you choose to do this to ensure you have plenty of coffee and a comfortable chair.

I still have one interview to gain and then I will be able to start meaningfully writing up my research project.  What I have learnt so far has been incredible about the amount of preparation needed and why your methodology is so important.

I will continue and hope that others will want to do this.  Do not be put off and the learning from exploring a subject you enjoy enhances your social work practise and also provides a better service for the people you are working with.

Down with the Titanic

Have you ever heard your practise described as that of the Titanic? Maybe you are thinking, that’s not so bad! After all, at the time the titanic was advanced ship of its time, fitted with Luxury and built for speed.  I know that is being extremely positive and normally you might expect a more negative meaning.  And I think you are probably right, as the comments that followed alluded to Social Workers being unwilling to change their views about progress.  I guess with this type of logic it is right for the ship to sink!

Confused? so am I what social worker would not want change! less cases more functional and positive time with children and their families, better outcomes, less paper work, less hurdles to provide an essential service.  Sound crazy to say “hey, I like the red tape, the pointless tick box exercises!”

Okay there are still ( a minority now) of social workers who are still trying to work out how to switch the computer on, but even they would like change if only so they could have an easier system to work.

It is not often that I get offended, but if I have to miss my lunch to give my views and get insulted in the process you will get an honest answer even if you do not like it.  Social Care has waited a long time to see what changes will come from the Munro Review and as the Government stalls this with further evidence required from extending the trials.  We are now trying to step out into the brave new world formulating a design that would work for us.

Like the sinking ship Titanic there is no life boats (the budget was cut!) Its time to accept that there has to be a rethink of how the service is delivered.  Fine, great you want our views.  Okay you started off with an insult –  that’s cleared up now we will move on.

It should feel better to know that potentially I could be involved in something special.  I added my comments and expressed a view that change is okay but why settle for just that……… We should be in the forefront of developing services and supporting young people, we should not be creating services that for many Local Authority’s have been around for many years and nor should we be creating obstacles for either the young person or the workers to go through to get a service.

Well also like the Titanic we have set out on a Journey and I hope that we will reach our destination.

No new Mail!

One useful tool Social Workers have, is knowledge and information. Being able to access information to aid assessments quickly helps to develop and maintain relationships. Whilst also making these assessment more accurate and essential to the families it involves.  


The note book and pen is a useful tool, it allows thoughts to be noted and reflected upon.  Its a tool that can be given to a child to help them express what they want to say.  It does have its weakness that in our changing world of social work that with office space shrinking and storage space non existing.  Keeping notes and finding them again is becoming difficult, with pressure mounting for them to be added to our computer systems, quickly.


I had been quite lucky with a 3G laptop and being able to access our systems where ever I might be.  It enabled me to be able to retain knowledge that with everything else would have been to to much to manage.  It meant that instead of delay I was able to get information and send information without having to go back into the office first.  It not only helped me but the agencies that I was working with, and promoted working relationships.  


This may not sound like modern technology, but for me and my practise this was a useful tool in getting information quicker.  It enabled me to be a more mobile working social worker and saved me time especially if I had to go out of county for a visit or if I had to sit in court all day waiting for an hours direction hearing.  As we waited for this to be trialled within the service, the spirit of the trial was lost.  Instead mobile working became flexible working from home and now the contract has finished so has my mobile working.


Being able to access your e-mails and respond to them is an important part of a social workers job.  But being able to access the child’s electronic file is also important, and would help practitioners to double check information and make decisions and risk assessments faster.  


Computer programmes has been previously developed to enable young people to share their views for Looked After Children’s Reviews.  An idea that recently seems to have disappeared where I am.  However, with smartphones and apps there is a chance for further development in this area of engagement.  Not just with Social Work, buts Schools and maybe CAMHS to.


I have had no information as to why this was stopped or whether any thought had been given to this.  Instead I found one e-mail saying we maybe be allocated Blackberries! this may mean I am losing my hot desk or it may mean I have to learn a new password.  I also hope that Social Work loses its fear of technology and learns how to communicate through this medium to safeguard the vulnerable people we work with.